Question 1

What is LXC and how does it differ from virtual machines?

Accepted Answer

LXC (Linux Containers) are lightweight, operating system-level virtualization that share the host kernel while providing process isolation. Unlike VMs, LXC containers use significantly less resources and boot much faster while maintaining excellent security.

Question 2

What is your uptime SLA?

Accepted Answer

We guarantee 99.9% uptime SLA on all plans. This includes scheduled maintenance windows and is backed by enterprise-grade servers running in a high-availability cluster with redundant storage and automatic failover.

Question 3

Do you offer daily backups?

Accepted Answer

Yes! All plans include automated daily backups stored on our dedicated 1.2TB backup vault on PVE3. You can restore from any of the 3 most recent snapshots at any time.

Question 4

What is included with the free Cloudflare integration?

Accepted Answer

All instances benefit from Cloudflare's global CDN, DDoS protection, SSL/TLS encryption, and caching. No additional configuration needed - it's automatically enabled for your domain.

Question 5

Can I upgrade or downgrade my plan?

Accepted Answer

Absolutely! You can scale up to a larger plan at any time. Downgrades are processed at the next billing cycle. Changes take effect immediately for upgrades.

Question 6

How fast is the storage?

Accepted Answer

Every plan runs on ultra-fast, checksummed storage tuned for database queries, file operations, and overall application performance — several times faster than traditional hosting disks. Snapshots and backups are included on every plan.

Question 7

Do you offer API access for automation?

Accepted Answer

Yes! We provide a RESTful API for managing your instances, snapshots, backups, and more. Full documentation available in your dashboard under "API Documentation".

Question 8

What is your refund policy?

Accepted Answer

14-day money-back guarantee on paid hosting plans for your first order — no questions asked. Contact us at contact@neytom.com or open a ticket within 14 days of the payment. Domain registrations are non-refundable once submitted to the registrar.

Question 9

Can I run Docker and Kubernetes on Neytom?

Accepted Answer

Yes! You can run Docker inside LXC containers. Kubernetes requires a bit more configuration but is fully supported. Our support team can help with setup.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, PayPal, and cryptocurrency (Bitcoin). All payments are processed securely through Stripe or PayPal.

Frequently Asked Questions